The best way to get in touch with us is by emailing rachel@personalisedkidsgifts.co.uk
Tel: 07976 879385
If there is no answer please leave a message and we will get back to you.
Frequently Ask Questions
How long does it take for me to receive my order?
Most items are dispatched within 3 working days. Most of our products will be listed with an estimated standard delivery time.
What is your return and exchange policy?
As all our items are personalised, we can only replace or refund if your item is faulty or damaged.
How do I change my shipping address?
Please email rachel@personalisedkidsgifts.co.uk. We will endeavour to change the address but it’s not always possible.
How do I track the status of my order?
If you have selected tracked postage you will receive an email upon shipment with your tracking details.
At the moment we are only shipping to the UK. If you require shipping to another country, please email: rachel@personalisedkidsgifts.co.uk
Will my items come in one package?
We deal with a number of different suppliers and if you order two or more items these may come in separate packages.
